The Techpro Solution: Ongoing Support & Maintenance (Tech Protect Gold Service)
Comprehensive Service Plan
Our Tech Protect Gold service is designed specifically for sophisticated systems like the one proposed for Isleworth.
Estimated Monthly Cost: ~$3,900 / Month
(Agreement term up to 5 years, annual rate adjustments based on CPI or 5%, whichever is higher)
| Service Feature | Silver | Gold | Platinum |
|---|---|---|---|
| 24/7 System Monitoring | ✓ | ✓ | ✓ |
| After Hours Support | $$ | ✓ | ✓ |
| Emergency Power Backup | $$ | $$ | ✓ |
Key Features & Benefits
- Parts & Labor Coverage: Includes replacement parts and labor for covered equipment failures for the duration of the active service agreement (up to 5 years).
- Priority Response Times:
- Critical System Failures: Technician engagement within 4 hours of notification, 24/7/365.
- Non-Critical Issues: Response within 1 business day.
- Proactive System Health Monitoring: Our “Heartbeat Server” monitors system status 24/7.
- Preventative Maintenance: Scheduled site visits to clean, adjust, and inspect equipment.
- Software & Firmware Updates: Keeping the system current and secure.
"The system is designed purely for maximum security effectiveness and reliability." — From Techpro Security Service Agreement
